Turn Clicks Into Clients: How Law Firms Can Improve Online-to-Offline Interactions
Justia Legal Marketing & Technology blog
APRIL 16, 2025
As we’ve discussed in previous posts, the user journey includes both online and offline touchpoints. It’s crucial to remember that the journey doesn’t end when someone fills out a form on your website or calls your office. Instead, it signals a transition to the essential offline, often in-person, phase of the client experience. A potential client visits your website, impressed by your expertise and commitment.
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