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As per the latest Legal Trends Report , lawyers are still spending the majority of their day on non-billable tasks. When using traditional methods, lawyers and firm staff may talk to the potential client over the phone or via email, often with a lot of back and forth.
They may also have trouble finding qualified personnel to help with practice management and paralegal tasks. For example, rather than plod through a manual clientintake process, automated intake workflows can be used to engage potential clients and keep track of existing clients.
Does the task require a specific skill set or legal expertise that requires a lawyer, or is it a recurring task with an existing workflow that paralegals, or legal assistants could handle? Are clients or other parties waiting on its completion? Consider clear, binary factors like: How complex or straightforward is it?
Remote receptionistsprofessionals who are not employees of your law firm, but who take on reception dutieshandle everything from answering calls and scheduling appointments to clientintake. This allows attorneys to focus on core legal work.
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