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Providing Exceptional Customer Service

Legal Tech Monitor

The ABA published my piece, “The Changing Dynamics of a People Law Practice,” in its July/August 2023 Law Practice Magazine “Big Ideas” issue. The lawyer’s view of what is most frustrating to clients during the representation process may differ from the law firm receptionist, who may have great input on what they hear.

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Lawyer Tech Tips: Online Business Development Ideas to Try Today

Attorney at Work

They may take common questions they hear from clients, develop questions in a new facet of their practice area where they are interested in gaining clients, and provide updates on local, state or federal law impacting their practice area. They prepare several questions to answer live during that half-hour.

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Lawyer Tech Tips: Collaboration Tools

Attorney at Work

After hearing about Monday.com from an ABA TECHSHOW 2021 speaker, attorney Regina Edwards, and how she used it in her practice to organize cases and collaborate with her staff, I had to test this out. Nerino is a certified independent consultant for a number of legal products and a technology editor for ABA GPSolo magazine. .

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